Legal

No, it’s not mandatory to have an account on Episode’s website for ordering a product. You can order a product by continuing as a Guest and making the purchase.

.Once you create an account, it will help you to make a faster purchase, review your past orders, track your orders and get updates regarding sales, promotional campaigns as well as new arrivals.

.The silver purity is 92.5% i.e. sterling silver. A guarantee card for the same is included with every purchase.

No, we don’t any buy back options. A product can only be exchanged and that too within 15 days from the date of purchase. Please refer to our return policy (link of the new website) for more information.

Yes, we do accept bulk orders. You can contact us through the various options available on this website.

There are no additional shipping charges for orders within India, but for international orders, additional charges are applicable, depending upon the delivery location.

Yes, we deliver outside India with an additional shipping cost depending upon the delivery location.

Our products are lacquered to make them tarnish free for a longer duration. Blackening of a product signifies the purity of silver. Hence, the product may blacken or tarnish with the course of time, but you can have the products re polished at our store at a nominal cost. For more information on how to care for silver, please refer to our article “Caring for Silver” (link of the new website).

Thank you for visiting www.episodesilver.com, an Online Store exclusively for Handicraft articles in Silver 925, Brass and other precious materials. This website is independently operated by Whorra Enterprises, parent firm of the brand ‘EPISODE’, an India based firm incorporated under the Indian Partnership Act of the Government of India. 

This policy is issued by Whorra Enterprises, which may be referred to by full name or as Whorra Enterprises or WE or ‘We’, Episode Silver or simply Episode. Any purchase from this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here on this website.

To place an order you will need to complete a transaction on the website. This may or may not be assisted with a phone call / web chat with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for address and other contact information as well as payment related information.

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

By placing an order on this site you are entering into a purchase/sale transaction solely with Whorra Enterprises. This applies to all cases where the payment is made by modes such as credit cards, bank cards, debit cards, cheques, bank transfers, mobile payments and any other available method/s. Your credit card or debit card statements will reflect Whorra Enterprises. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

i.    Lack of authorization for any transaction/s, or
ii.   Exceeding the preset limit mutually agreed by You and between "Bank/s", or
iii.  Any payment issues arising out of the transaction, or
iv.  Decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Website.

Before shipping / delivering your order to you, WE may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users as well as meeting compliances as per laws set by the government of India.

For purchases exceeding INR 2,00,000/- , as per Know Your Customer(KYC) regulations set by the government of India, it is mandatory to submit a photocopy of your Pan Card. WE will contact you for these details. The following modes of payments are available

i.   Credit and Debit cards
ii.  Net Banking / Direct Debit payments from select banks in India
iii. EMI Payments if offered by the payee Bank

Additional modes may be made available, or existing modes may be revoked in future without notice, subject to safety of our users’ transactions, Government notification or statutes, or our discretion to maintain user data security. A full list is available at the time of Check Out and prior to making payments for purchases as prescribed by the financial institutions issuing the credit or debit cards. For Credit and Debit cards you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card.

All pricing on this website is inclusive of all applicable taxes as set by the Laws on India.

WE may from time to time, offer special discounts and offers. These will be at the sole discretion of WE. The expiry dates of these offers or discounts will be at the sole discretion of WE. These offers/discounts may be in the form of coupon codes or reward points. The exact details of any such discount or offer shall be included in the offer details.

Offers and discounts may not be clubbed or combined in any manner and neither does the buyer have any claim whatsoever to demand the same discount or offer at a later date.

Since most corporate and bulk enquiries require some level of customization and client specific requirements, we request you to kindly drop in a message through the web chat with your requirements, price budgets and contact details. Our executives will contact you with what Episode can offer.

Please note that pricing & delivery for bulk orders are subject to the availability of the products, time required for manufacturing and the quantities required.

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provider, who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with, to process your payment instrument that it readily accepts.

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-20 Business days from receipt of order and payment Depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Sunday.

Goods will need to be signed for upon delivery. In case an alternative person receives and signs at the given address, the responsibility in all respects will be that of the purchaser. WE will take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorized by the card holder, WE does not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after it has been delivered and duly received by the buyer.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store, which can be reached by clicking on the MENU button on the top right of the home page of the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

Episode uses premium delivery services keeping in mind the high value of the products being shipped. Currently we deliver only within India, though special cases involving high value items or quantities can be considered. You can see the shipping & handling charges as well as availability based on your locations zip code on the products page as well as at the time of checkout.

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or design exchange possible.

To return any items which are damaged or not as per your original order, please return these products to the delivery person along with a remark on the delivery documentation.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in un-used condition, otherwise the same will not taken back within 7 days or delivery.

Postage and charges for return of these will not be refunded. Please note that we cannot offer exchanges or refunds on any sale on any opened or used products. Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.

WE gathers two basic types of information through the Website: (i) "Personal Information," information from which an individual can be identified, and (ii) "Aggregate Information," from which an individual cannot be identified.

a. Personal Information. You are not ordinarily required to register or provide Personal Information in order to access the Website, though certain functionalities such as a membership program, through which purchasers of products may receive discounts on online purchases, participating in any contests, etc., may require registration. WE collects Personal Information from you only when you voluntarily provide it to WE - for example, in contacting WE through the Website, filling in the form for applying for a vacancy or while requesting for a visit to the manufacturing plant of WE, or exploring business opportunities with WE, answering surveys and polls, entering contests, sweepstakes, raffles and similar promotions, signing up for email updates and announcements concerning the WE’s products and special promotions, and purchasing the WE’s merchandise. Personal Information may include your contact information (such as your name, postal address, telephone numbers and/or email address), as well as your payment information, such as credit card number and expiration date ("Payment Information"), which will be collected if you wish to purchase any product or merchandise made available through the Website ("Transaction").

b. Aggregate Information. When you visit the Website, the WE and the third parties with whom the WE has contracted to provide services, may collect anonymous information from three sources: server log files, cookies, and pixel tags.

1. Server Log Files. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in the WE’s server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. IP addresses of all Visitors are used by the WE to calculate the Website usage levels, to help diagnose problems with the Website's servers, and to administer the Website. WE may also use IP addresses to communicate or to block access by Visitors who fail to comply with the Policy and/or the Terms and Conditions of Use of the Website. Collecting IP addresses is a standard practice followed on the Internet and is carried out automatically by many websites.

1. Cookies. Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users' ongoing access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user’s computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website.

1. Pixel Tags. The Website may use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about Website usage and response rates. Pixel Tags enables WE to maintain a count of the users who have visited certain pages of the Website. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and as to when the email was opened and read by the receiver of the e-mail.

a. Personal Information. WE may use Visitor’s Personal Information in any of the following ways:

1. Communications. WE encourages the Visitors to contact WE with questions and comments. Personal Information may be used by WE in order to respond to the respective Visitor’s questions and comments.

1. Business Purposes. WE may also use the Personal Information of its Visitors for internal business purposes, such as analyzing and managing its businesses. The Personal Information collected from the Website may be combined with other information collected by WE via other online or offline sources, with demographic information and other information that is available in the public domain.

2. Transactions. When you take part in a Transaction through the Website such as purchasing products or merchandise, WE may collect Payment Information from you related to such Transaction as well as other Personal Information such as shipping address for shipping of the ordered products or merchandise purchased through the Website. WE may use your Personal Information or Payment Information in order to complete the Transaction and, if applicable, to fulfill your purchase. The Payment Information may also be shared with the third parties, as may be necessary, to complete your Transaction (for example, to process the payment made through the credit card).

1. Contests, Competitions and Other Promotions. From time to time, contests, competitions and similar promotions may be organized through its Website that may require online registration by the Visitor for participating in such contest, competition or promotion (which may include name, email, user ID and password). WE may ask you for certain Personal Information during the process of registration for participating in such contest, competition or promotional schemes. WE may share this Personal Information with third party sponsors of such contests, competitions and promotions (irrespective of whether it is hosted by WE), in accordance with the rules applicable to such contest, competition or promotion. You should carefully review the rules of each contest, competition and promotion in which you participate through the Website, as they may contain certain additional important information about WE or a sponsor's use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information enlarge the scope of use of such information in terms of this Policy, the terms and conditions of such rules shall also apply.

1. Special Promotions and Product Information. In addition, WE reserves the right to use your Personal Information for sending you the e-mails of updates and announcements concerning WE’s products and special promotions. You may opt-out of receiving these messages from WE at any time (see Section 5 “Choice” below).

1. Critical Communications. WE may from time to time and as may be necessary use your Personal Information to send emails consisting of important information regarding the Website, your Transactions, or for notifying any amendments or modifications to the terms, conditions, and policies of WE with respect to use of this Website ("Critical Emails"). Since Critical Emails would consist of important information you shall not have the option of not receiving Critical Emails.

1. Third Party Service Providers. WE works with third parties who provide services, including website hosting, credit card processing, data analysis, newsletter services, promotional activities, and other administrative services. WE may share your Personal Information, including your Payment Information, with such third parties, as may be necessary, for the purpose of enabling such third parties discharge the provision of such services. Your Personal Information may also be shared with the manufacturer of the products ordered/ purchased by you on the Website or with entities responsible for delivering the products ordered / purchased by you on the Website.

1. Miscellaneous. WE may disclose your Personal Information if WE believes that it is required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce the Terms and Conditions of Use; (iv) to protect our operations; (v) to protect the rights, privacy, safety or property of WE, you or others; and (vi) to enable itself to pursue the available remedies or limit the damages that it may sustain.

b. Aggregate Information. WE may analyze Aggregate Information in order to enhance the Website security, track the popularity of certain pages of the Website, track success of our email notifications, assess traffic levels on the Website and other usage data, all of which would help WE to provide content tailored to the interests of the consumers, improve the Website and related services and to otherwise enhance Visitor’s experience on the Website. WE may also share the Aggregate Information with its Other Entities and other third parties for provision of such services or for completion of your Transactions on the Website.

a. Special Note for Parents and Children. Website and the contents therein are intended for a general audience and not intended for utilization directly or independently by children under 18 years of age. If you are a child under the age of 18 years and desire to use this Website or purchase any products or merchandise (if sold through this Website) , please request your parents to complete the necessary registration formalities and complete the Transaction. Any use of this Website or any of its features by a child under the age of 18 years must be under parental supervision. WE does not directly contact children under the age of 18 years for promotion of its special offers or for marketing purposes. WE also does not knowingly collect Personal Information from any child under the age of 18 years.

b. Security. WE has adequate security measures and tools in place to help protect against the loss, misuse, and alteration of the information under WE’s control. Whenever any Visitor furnishes his/her credit card number, that credit card number is transmitted by the Visitor’s browser in an encrypted format using industry-standard, SSL (secure socket layer) encryption method. Even though, WE endeavors to protect its Visitor’s Personal Information, WE cannot guarantee the security of any information transmitted to WE, through or in connection with the website. If you have reason to believe that your interaction with WE is no longer secure (for example, if you feel that the security of any account you might have with WE has been compromised), you must immediately notify WE of the problem by contacting us in accordance with "Contact Us," below (note that physical mail notification will delay the time it takes for WE to address and respond to the problem).

c. Other Third Party Sites. The Website may contain links to third party websites. These linked sites (including the web sites of WE’s Other Entities) are not under the control and supervision of WE and WE shall in no way be responsible for the privacy practices or the contents of any such third party linked websites, or any information contained in any linked websites. WE provides such links only as a convenience, and the inclusion of a link on the Website does not imply endorsement of the linked website by WE . If you furnish your Payment Information or other Personal Information through any such third party website, your transaction will occur on such third party's website (and not the Website) and the Personal Information you provide will be collected by, and controlled by the privacy policy of, that third party. It is important that you familiarize yourself with the privacy policies and practices of any such third parties, before furnishing any Personal Information or Payment Information on their websites.

d. Assignment. WE reserves the right to transfer any and all information that it collects from the Visitors to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of WE’s assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

WE has adequate procedures in place to keep your Personal Information accurate, complete and up to date for the purposes for which it is collected and used. You may review the information maintained by WE and wherever appropriate, you may request WE that such information be corrected. WE also provides an option for reviewing, correcting, updating or otherwise modifying information, you have previously provided, for which, you may send a mail at the following postal mail address:

Legal and Compliance Cell
Whorra Enterprises
N10, N Block Market,
Greater Kailash Part I
New Delhi 110048
India
Or email legal@episodesilver.com
Please clearly indicate the information that you wish to review or have changed. WE will endeavor to comply with your request as soon as reasonably possible.
Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within WE’s databases and other records, which will not be removed or changed.

From time to time, WE may ask you to indicate whether you are interested in receiving emails and other information from WE or not. If you elect to receive these communications, WE will occasionally send you emails or other information that match your requests and offer you promotions and coupons.
If at any time you wish to stop receiving these email communications from WE, you may put up a request for discontinuation of sending of such e-mails by emailing, calling or writing to WE using the contact information provided on the Website or by using the unsubscribe feature in the email received by you. Please indicate that you wish to stop receiving email communications from WE. However, you shall not have the option of discontinuing the receipt of Critical Emails from WE.
In addition, WE does not disclose your Personal Information to third parties, including WE’s subsidiaries and the holding companies, for third-party's direct marketing purposes if WE has received and processed a request from you that your Personal Information should not be shared with third parties for such purposes. If you would like to submit such a request, you may do so by emailing, calling or writing to WE using the contact information provided above. Please indicate that you request that WE should not disclose your Personal Information to its subsidiaries and/or other third parties for direct marketing purposes.

WE reserves the right to change this Policy, and any of its policies or procedures concerning the treatment of information collected through the Website, without prior notice. You can determine when this Policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to the Policy will become effective upon posting of the revised Policy on the Website. Use of the Website following such changes constitutes your acceptance of the revised Policy, then in effect. WE encourages you to bookmark this page and to periodically review it to ensure familiarity with the most current version of the Policy.
This Policy represents the sole, authorized statement of WE’s practices with respect to the collection of Personal Information through the Website and the manner of use of such information by WE. Any summaries of this Policy generated by third party software or otherwise (for example, in connection with the Platform for Privacy Preferences or "P3P") shall have no legal effect, shall not be binding on WE, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

By using this Website, you consent to the terms of this Policy and to the use and management of Personal Information and Payment Information by WE for the purposes and in the manner herein provided. Should this Policy change, WE intend to take every reasonable step to ensure that these changes are brought to your attention by posting the updated Policy on the Website.
Your visit and any dispute over privacy are subject to this Policy. The said Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Delhi, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.
This Policy © 2013 Whorra Enterprises. All rights reserved.